By using this website to book service, you agree to comply to be bound by these terms & conditions if you do not agree to these terms & conditions, do not book service with us.
Valid only for new clients. Can be used on a Regular Cleaning or One-Time Deep Cleaning.
Cleaning crews have been rigorously background screened prior to working with us. You can rest assured all cleaners have integrity and are held to a high level of accountability.
All pricing is quoted and estimated for general soiling. Extreme soiling, severe clutter, extremely unsanitary conditions, and unreasonable cleaning will either be refused on the spot or you can purchase additional hours that will be charged accordingly if you wish to continue with service.
We reserve the right to deny &/or terminate service because of safety concerns, inappropriate or uncomfortable situations, severe clutter & disconnected utilities.
Our cleaners have the choice to leave if the home is in an extremely unsanitary condition or if they feel unsafe/threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot & you will be charged the cancellation fee.
Payments must be made on the day agreed to by both parties.
We do not offer refunds, we have built our business providing our clients with the best possible service available, still, we realize that we are human, and things will from time to time, should this happen email or call us within 24 hours & we will rectify the error at no charge.
Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc.
The client shall make the service location accessible to personnel on the scheduled service day. If the team is locked out of the Client’s property, every effort will be made to establish contact with the Client to arrange for entry into the property, If contact is not made within 20 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped & you will be charged $70 late cancellation fee, this fee is necessary to compensate the crew for unexpected lost revenue & time travel, to avoid the fee provide us with a key or code to gain entry to your property.
Service reliability is extremely important because we reserve a time, especially for you. We request that you give us a minimum of 24 business Hrs. advance notice if you need to cancel or reschedule for any reason to avoid incurring a $70 cancellation fee.
If your property is equipped with a security system, please ensure that it is in the off position or call our office with the code & proper directions for use. If the code should change please let us know so you do not incur a lockout charge.
We provide the equipment & products needed to thoroughly clean your home, if you require us to use green cleaning products only, please let us know before we start the service.
If you require to use your cleaning supplies, note that we are not responsible for any damage associated with those products. When this request is made we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible.
Mold removal is a specialty, we cannot be liable for any mold-related risks in clients’ homes.
We cannot clean hoarding homes or areas containing any animals & humans’ body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine, or excretions.
For safety & liability reasons our cleaners can’t climb higher than a step stool or work outside of your home. Cleaners can’t move objects more than 35 pounds, if you would like to clean behind heavy objects, please move them prior to cleaning.
While an occurrence is rare, the possibility of breakage or damage is present while we clean.
Our cleaners exercise reasonable care when cleaning your home, we carry insurance for damage or breakage caused by our cleaners.
We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process, these items include but are not limited to the following:
Artwork, Collectibles & Family Heirlooms: These items are expensive & impossible to replace, The client should point out such items to us before starting service, Please advise us how you would like your fragile items handled & their care.
Notification must be made within 24 hours of breakage/loss of any personal items. Identical replacement is always attempted but not guaranteed.
We schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain low prices & avoid trip fees, if you require a specific time we will make every effort to accommodate your request, however, no times are guaranteed.
Due to the unpredictable nature of our business & unforeseen circumstances traffic jams, weather, and mechanical problems, allow us the flexibility of scheduling our cleaning between the windows of 8:00 am to 11:00 am & from 11:00 am to 3:00 pm.
We generally do not run more than 30 minutes earlier nor more than 45 minutes later than the scheduled appointment time, if we are running late we will call you and/or text you.
If your scheduled day falls on a holiday, we will contact you to reschedule, the following holidays will be observed:
Independence Day, Thanksgiving, Black Friday, Christmas Eve, Christmas Day ,New Year Eve, New Year.
We will be closed for business when weather conditions prevent the safe travels of the cleaning crews.
As our customer, we ask that you agree not to solicit or hire any of our cleaning professionals to work directly for you. Significant time, resources & money are invested in each new professional before we allow them to enter our customer’s homes.
Any claim relating to our website shall be governed by the laws of the state without regard to its conflict of law provisions.
We have made every effort to design our website to be useful, informative, helpful & honest, hopefully, we have accomplished that & would ask that you let us know if you would like to see improvements or changes that would make it even easier for you to find the information you need.
We reserve the right to change these terms & conditions at any time without prior notice to you